These interactive eBills can include targeted messages to improve your consumer relationship while providing a direct link to pay their bill. Learn how to use email as part of your integrated consumer communication management platform.
The IVR system easily informs consumers of the payment amount and due date, and then allows them to pay through the IVR system. The difference is that POS also allows them to pay with a credit or debit card. Accepting multiple payment methods improves the consumer experience and card acceptance typically increases payment amounts.
Learn more. Eliminate staff time and associated cash handling risks by allowing consumers to pay at self-service kiosks. This advanced technology handles payment by cash, check, money order, credit or debit card. It even makes change for cash, functions as an ATM and answers consumer questions via video chat.
Lower the cost of check payments by mail with low cost automation. A nationwide network speeds the processing of each check by providing multiple post office box pick-ups and high-volume processing centers. A web-based workflow easily man-ages same-day processing, while providing nonstandard or exceptions processing. Or, make it easier for consumers to enroll in online billing with Recurring Payments. You control the branding, payment options and processing costs.
Electronic Bill Presentment and Payment
The system handles the details. ACI Recurring Payments processing offers an easy-to-use, online payment system that leads to loyal consumers. Consumers can view bills, schedule notifications, store funding account information and set up single or automated payments. Recurring Payments form part of an integrated platform for consumer communication management when combined with ACI Customer Communication Management.
Accept payments at zero cost to you. Allow your consumers to make both card and ACH payments at the last minute without incurring any transaction costs. A small service fee is charged directly to the consumer at no additional cost to you.
Easy Electronic Bill Presentment & Payment
These service fee payments maintain compliance and satisfy consumer demand for bill payment at the 11th hour. The ACI Integrated Payment Plan offers greater flexibility with features like real-time integration, which eliminates the need for laborious record-keeping. The system easily returns balance and account information, posts payments and updates the account in your system. Enrollment and one-time payments can be configured to post in real-time, with other payments batched and posted automatically. There are a number of advantages to electronic billing that include the faster presentation of invoices and reductions in costs in handling paper document.
However to take full advantage of electronic billing both seller and buyer need to have in place computer systems able to handle electronic billing and have access to financial institutions that can do electronic payments. The development of electronic billing and payments started in late 20th century, and whilst its exact origins are unclear, it is generally agreed that development of electronic billing coincided with the rise of the Information Age.
It went hand in hand with the development of internet banking , introduction of accounting software and widespread use of the email. Certain electronic billing applications also provide the ability to electronically settle payment for goods or services. Billers, bankers, aggregators and consolidators can play various roles in the overall process. Once roles are defined, it is easier to identify which model is most appropriate for the client's strategy. Billers may also implement more than one model in order to best serve their clients. Because the industry is continuously changing and redefining, the options and opportunities will continue to expand.
In developed countries existing legacy banking systems and rules has slowed down the development of electronic billing. For example, in the United States financial institutions typically formally prohibit the use of their consumer electronic bill payment systems for payments to certain agencies such as: collection agencies, or recipients of court-ordered payments like child support or alimony. Any organizations or individuals outside of the United States are also usually excluded. The system may permit all these permissions to be filtered by biller if the ID were assigned to a particular biller or subset of billers.
Payables Administrator: May have permissions for initiate payments, with one new feature, the ability to create a general invoice adjustment only prior to creating a payment order; pending payments without the cancel payment privilege and payment history. The system may assign this ID the following reports: return items.
Payables Manager: May have permissions for authorize payments; pending payments with cancel payment permissions; payment history; invoice history; payer profile and biller directories. The system may allow this role to be filtered using dollar amount and may assign this ID the following reports: return items. Controller: May have permissions for list all invoices; pending payments without cancel payment permissions; payment history; and invoice history. The system may assign this ID the following reports: cashflow forecasting; outstanding invoices; discount management; adjusted invoice history and security administrator .
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Cash Manager: May have permissions for pending payments without cancel payment permissions. The system may assign this ID the following reports: cashflow forecasting report. Payables Systems Administrator: May be responsible for managing the daily file export routine for both unpaid invoices and payments. To further understand the advantages of the operation of the present invention, consider now an invoice adjustment for a product such as aviation fuel. A typical invoice adjustment will require at least two individual adjustments to the invoice.
The first adjustment to the line item amount associated with the goods or services and a second adjustment to the tax line item s associated with the goods or services. Aviation fuel is most commonly sold from a mobile truck at multiple locations, e. In an instance such as this, a truck full of aviation fuel may leave its depot and proceed to a plurality of aircraft, dispensing all or only some of its contents to the aircraft. Regardless of the amount dispensed, or of the price per unit quantity, however, there will be a flat delivery fee associated with the driving the fuel truck out to each aircraft for fueling.
Of course, there is also the base charge per gallon of aviation fuel—a charge which itself may vary day to day according to spot price, quantity dispensed, aggregate quantity purchased by the aircraft operator, etc. And truly complex is the computational work necessitated when an aviation fuel purchaser disputes an invoice; and recalculations for the entire disputed invoice must be done, and the results reconciled so as to ensure proper billing and compliance with tax laws and various governmental regulations.
As will be made clear from the discussion herein, this invoice bears an error which will require its adjustment utilizing the method and system of the present invention. Note that Timpoh Airways purchase relatively modest amounts of fuel—with the striking aberration of one gigantic purchase of 40, gallons, as shown in FIG. In the Example of FIG. This error is detected by the payer user, whether manual or automatic, and may involve consideration of data stored in DATABASE  26 , or elsewhere.
This procedure, and indeed the entirety of what is disclosed herein, may be better understood with reference to FIGS. For exemplary purposes, it may be assumed that no executive jet has a fuel capacity greater than gallons, and the system may be configured with its adjustment rules at  to reflect this, so as to automatically allow a customer to adjust any gallon amount greater than 2, gallons to 2, a lower amount, without the need for further permissions. Thus, the gallons invoiced in FIG. The adjusted invoice is depicted in FIG. To augment the foregoing, further understanding may be gained by reference to FIGS.
As will be made clear herein, each row a. As FIG.
This tax like the Exempt County Sales Tax of the following row, row 11 is based on the dollar value of the line item sold. Unit Price B8 is expressed as a percentage here, 0. Again, since FIG. Continuing down the spreadsheet of FIG.
Electronic Bill Presentment & Payment « DMP BPO
Review of the figures in this spreadsheet will observe how, in accordance with the method and operation of the present invention, a change in one value may be propagated to made corrections in values which depend both directly and indirectly therefrom. In this regard, note that in FIG. To 1 and 2 is now added a discussion of another type of charge, i. The Unit Price of a flat fee is neither a percentage nor a rate, but a fixed dollar amount. These comprise the following: i Flat fees will always be direct children of the line item, i.
A flat fee can however have its own child taxes or fees. This quantity is not adjustable. This is adjustable. The extension is calculated from the amount and quantity, and is not adjustable. The only difference will be that since neither the Amount nor the extension will be adjustable, neither will have links. An example illustrating this is given in FIG. For the user of BILLER SYSTEM 12 , the biller view will be similar to the payer view, except that the Adjusted Price column will only be a link if the payer actually adjusted the flat fee, and in that case will be a link to read-only information about the adjustment.
As suggested above, a flat fee may be affected by certain adjustments. The table below shows the behavior of a flat fee when its parent line item is adjusted.
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Extension of flat fee also flips sign. Initially negative, adjusted to No effect another negative value Initially negative, adjusted to zero Amount is recalculated to zero, and thus flat fee extension is recalculated to zero Initially negative, adjusted to a Sign of flat fee adjusted units is flipped. A list of characteristics or rules respecting flat fees further comprises the following: i Adjustments to a parent line item's extension Line Item Amount Due or unit price will have no effect on the flat fee. In one embodiment, source code may be written in an object-oriented programming language using relational databases.
Those skilled in the art will recognize that the present invention may be implemented in hardware, software, or a combination of hardware and software.