A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external.
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Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma DFSS , an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets things right the first time.
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Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized. Acclaro DFSS Light r , a Java-based software package that implements axiomatic design processes discussed in Chapter Eight, is available for download from an accompanying Wiley ftp site.
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This book is ideal as a reference to service DFSS for corporate executives, quality control managers, and process engineers, or as a complete training manual for DFSS teams. It is also a superior textbook for graduate students in management, operations, and quality assurance.
Read Axiomatic Quality: Integrating Axiomatic Design with Six-Sigma Reliability and Quality
The first comprehensive guide to the integration of Design for Six Sigma principles in the medical devices development cycle Medical Device Design for Six Sigma: A Road Map for Safety and Effectiveness presents the complete body of knowledge for Design for Six Sigma DFSS , as outlined by American Society for Quality, and details how to integrate appropriate design methodologies up front in the design process. The first book to integrate axiomatic design and robust design for a comprehensive quality approach As the adoption of quality methods grows across various industries, its implementation is challenged by situations where statistical tools are inadequate, yet the earlier a proactive quality system is introduced into a given process, the greater the payback these methods will yield.
Axiomatic Quality brings together two well-established theories, axiomatic design and robust design, to eliminate or reduce both conceptual and operational weaknesses. Publisher John Wiley and Sons, Inc.
Axiomatic Design: Advances and Applications - Nam P. Suh - Google книги
Garrett, Patrick H. Aalst, Wil M. A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.