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What Online Shoppers Want: 6 Drivers of Customer Loyalty

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Why We Shop: Emotional Rewards and Retail Strategies

Language: English. Brand new Book.


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Shopping is one of the most challenging and rewarding human activities. Pooler offers a captivating exploration of the emotional and psychological dimensions of shopping. What drives shoppers in various situations? Why do we shop the way we do?

Why We Shop: Emotional Rewards and Retail Strategies by Jim Pooler, Hardcover | Barnes & Noble®

Why do people go to malls, boutiques, and Web sites with their credit cards in hand, despite not knowing what it is they're looking for? This book answers such questions, taking an incisive look at how shopping and shoppers have changed in recent years. For those in retailing and marketing, this guide to the fickle consumer's mindset offers concrete and practical advice on modern shopping behavior, along with important insights into the shopping psyche.

Comprehending why people shop as they do is a daunting challenge for today's retailer. For example, why do people shop for bargain groceries yet purchase the latest luxury-model SUV? Why do people feel justified in splurging for Christmas, birthdays, or anniversaries, but suffer guilt from over-spending at other times of the year?


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  • Is clothes-shopping all about price and practicality, or is it more about emotional reward and psychological needs? Is the excitement in the quest or the acquisition? Why is there such a thing as a morning-after urge to return among certain shoppers, while others refuse to return an item even if it's flawed or doesn't fit?

    Pooler probes to the heart of today's complex shopper, providing valuable insights for retailers, advertisers, marketers, and consumers.

    Using Lookbooks to Inspire Shoppers

    Seller Inventory LHB Seller Inventory APC Condition: Used: Good. About this Item: Praeger , Also make sure you bring home any peripherals like power cords or remotes. Most items you buy used will have a little wear and tear, so make sure you can live with the item in its current condition.

    Bring exact change in cash. Follow safety precautions. Craigslist offers these tips on avoiding scams. If you make the seller wait around an extra two hours without any explanation, they may get frustrated and offer the item to someone else.

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    Arrange for pickup. Inspect the item carefully. Consider anything you buy on craigslist to be nonrefundable and non-returnable. Also make sure you bring home any peripherals like power cords or remotes.